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Rivet Relay

AI Automation for Growing Businesses

Make routine work run itself.

Practical AI systems that answer, route, follow up, and keep everyday work moving, using the tools you already have.

Start with one useful workflow. Expand when it earns its place.

Example workflow

One customer inquiry, handled end to end, before anyone on your team picks it up.

  1. Customer calls

    “Do you replace water heaters? Can someone come out this week?”

  2. AI receptionist answers

    Answers the question, asks for the address and urgency, checks open slots.

  3. Lead recorded

    New contact, job type, and notes saved. Nothing retyped.

  4. Appointment booked

    Thursday, 9:30 am, in the technician’s open slot.

  5. Follow-up sent

    Confirmation now, a reminder the evening before.

Sound familiar?

Your team shouldn’t have to do everything manually.

Most of what slows a business down is the same handful of small tasks, repeated all day. They are also the easiest things to hand off.

Each of these is a process with a clear trigger and a clear outcome. That is exactly the kind of work a system can carry.

  • Calls go unanswered when everyone is busy or away from the phone.

  • New leads wait hours, sometimes days, for a reply.

  • Employees copy the same information from one system into another.

  • Follow-ups get forgotten once the day gets hectic.

Services

Practical systems for work that repeats.

Every engagement starts with a business problem, not a technology. Most of what we build falls into one of these.

  • Automation Assessment

    Find out what to automate first. A structured walk through how your business runs today, ending with a prioritized short list.

  • AI Receptionist

    Answer calls, handle common questions, qualify inquiries, book appointments, and route anything that needs your team.

    Learn about AI Receptionist

  • Lead Response System

    Reply while the lead is still interested. Every inquiry gets an instant, personal answer, qualifying questions, and a notification to the right person.

  • Customer Follow-Up System

    Follow-up that happens without anyone remembering. Check-ins, reminders, and review requests that stop when a customer replies.

  • Workflow Automation

    Information entered once, everywhere it’s needed. Routing, scheduling, data entry, documents, invoicing, and reporting across your tools.

  • Business Knowledge Assistant

    Answers from your own documents in seconds. Your team asks about pricing, policies, and past jobs instead of digging through email.

Automation examples

What could your business hand off?

A few of the workflows we build most often. Each one starts with something that already happens in your business every day.

  • Missed call recovery

    A missed call becomes a booked appointment instead of a lost customer.

    1. Call goes unanswered

    2. Text back within seconds

    3. Customer replies

    4. Caller qualified

    5. Appointment booked

    6. CRM updated

  • New lead response

    Website inquiries get an answer in minutes instead of hours.

    1. Website form submitted

    2. Instant personal response

    3. Qualifying questions asked

    4. Right person notified

    5. Follow-up until they reply

  • AI receptionist call handling

    Every caller gets a helpful response when your team is busy or unavailable.

    1. Incoming call

    2. Answered by name

    3. Caller’s need identified

    4. Common questions answered

    5. Appointment booked

    6. Confirmation sent

How it works

A simple process, from first conversation to a working system.

You don’t need a technical team or a long project plan. You need to know how your business runs today. We handle the rest.

  1. 01

    Discover

    We learn how your business actually works: how leads come in, who handles what, and where time gets lost. Together we pick the repetitive tasks and missed opportunities worth fixing first.

  2. 02

    Design

    We map the workflow step by step and decide exactly where automation adds value, and where a person should stay in the loop.

  3. 03

    Build

    We build the system, connect it to your existing tools, and test it against real scenarios before it touches a live customer.

  4. 04

    Improve

    Once it’s running, we watch how it performs and refine it as your business changes. A good system keeps getting more useful instead of going stale.

Automation assessment

What should you automate first?

Pick everything that sounds like your business. We’ll show where an assessment would usually start.

Select the situations that apply to your business

Select at least one to see a starting point.

This is a preview of the assessment tool. Nothing you select here is saved or sent anywhere.

Questions

Things business owners usually ask before they start.

What kinds of businesses can use AI automation?

Any business with repetitive administrative, sales, or customer-service work. If your team answers the same questions, re-enters the same information, or follows the same steps for every lead or job, there is almost certainly something worth automating. Most of our work is with service businesses, professional offices, and other growing companies.

Do I need to replace the software I already use?

No. We build around the tools you have: your phone system, CRM, calendar, forms, and messaging. Most of the work is connecting those tools and handling what happens between them, not swapping them out.

What can an AI receptionist actually do?

Our AI Receptionist answers the phone in a natural voice, greets callers, answers common questions, collects the caller’s details, qualifies the request, books appointments on your calendar, and passes urgent or unusual calls to a person. It can also update your CRM and send a confirmation after the call.

Can these systems integrate with my CRM?

In most cases, yes. Popular CRMs, calendars, and messaging platforms provide official ways to connect. During discovery we confirm exactly what your CRM supports and design the workflow around it.

What happens when the system doesn’t know an answer?

It says so and hands the conversation to a person. Everything we build works from your approved information and has clear rules for what to do when a question falls outside it. It never guesses at pricing, availability, or commitments.

Can a person take over from the AI?

Yes. Handoff is part of the design. Depending on the workflow, that might mean transferring a live call, routing a chat to a team member, or flagging a conversation for review before anything is sent.

How much does AI automation cost?

It depends on the scope. A single workflow, like missed-call recovery, is a small project. A full AI Receptionist with CRM and calendar integration is larger. After a consultation we give you a clear proposal with the build cost and any ongoing costs, so there are no surprises.

Not sure what to automate? That’s a good place to start.

Tell us how your business works today. We’ll help identify the repetitive tasks, bottlenecks, and opportunities where a system would make the biggest difference.

A short conversation about how your business runs. No technical preparation needed.